Your health and safety are our top priority!

All our products meet the highest quality and safety standards:

• CE certification: All electronic products are CE certified.
• Medical-grade silicone: Body-compatible, phthalate-free materials
• High quality: All oils and lubricants are skin-friendly.
• German quality control: Regular random samples and tests
• Original products: Only from verified manufacturers

We want you to be 100% satisfied!

Our return policy in detail:

Returnable items are:

• Products in their original packaging and sealed packaging
• Accessories in unopened packaging
• Books and DVDs in perfect condition
• Defective or damaged goods (with photographic evidence)

Returns must be registered within 14 days of receipt.

Proper care extends the lifespan and ensures hygienic safety!

Silicone toys:

• Clean with warm water and mild soap.
• Use special toy cleaners for optimal hygiene
• Allow to dry completely before storing.
• Store in a cloth bag or separate box

Vibrators & electronic toys:

• Waterproof models can be cleaned under running water.
• Non-waterproof items should only be wiped with a damp cloth.
• Remove batteries if not in use for an extended period.

Bondage items & leather:

• Use a special leather cleaner to care for the leather.
• Store in a dry and dark place
• Oil metal parts occasionally

We carry many allergy-friendly products!

Recommended materials for sensitive individuals:

• Medical-grade silicone: 100% biocompatible, phthalate-free
• Borosilicate glass: Hypoallergenic and easy to clean
• Stainless steel (surgical): Nickel-free and skin-friendly
• ABS plastic: Body-safe and latex-free

When choosing lubricants, pay attention to:

• Water-based, glycerin-free
• Paraben-free
• Without artificial fragrances
• pH-neutral

The right size is crucial for comfort and enjoyment!

For Toys:

• Beginners: Start small (diameter 2-3 cm)
• Advanced: Medium sizes (diameter 3-4 cm)
• Experienced users: Larger models according to personal preference

For lingerie & clothing:

• Detailed size charts are available for each product.
• If in doubt, choose one size larger.
• Elastic materials are more forgiving of errors.

For penis rings:

• Stretchable models for beginners
• Measure diameter in flaccid state
• Adjustable models for flexibility

Of course you can change your mind!

• Before shipping: Free cancellation possible at any time.
• After dispatch: Refusal of acceptance possible
• After receipt: 14-day right of withdrawal (see FAQ 5)

Here's how to cancel:

1. Email to service@danichou.de with order number
2. Or by phone on our hotline
3. Confirmation will be sent within 24 hours.

We are very sorry! We will take care of it immediately.

Please proceed as follows:

1. Take photos: of the damaged goods and the packaging
2. Report immediately: Within 48 hours of receipt
3. Don't throw it away: Keep everything in case of a complaint.

We offer you:

• Free replacement in case of transport damage
• Immediate reshipment upon availability
• Alternatively, a full refund
• No need to return the damaged goods.

Yes! We will gladly advise you discreetly and competently.

Our consulting topics:

• Product selection for beginners
• Material advice for allergies
• Size recommendations
• Care instructions
• Combination options
• Gift ideas

Here's how to reach us:

• Email: service@danichou.de
• Telephone: Mon-Fri 10am-6pm
• Live chat: On our website
• WhatsApp: For quick questions

Your privacy is sacred to us!

We take the protection of your personal data very seriously. You can find all the details about our comprehensive data protection measures, your rights, and how we handle your data in our detailed privacy policy.

In short:

• SSL-encrypted data transmission
• GDPR-compliant data processing
• No disclosure to unauthorized third parties
• Right to information and deletion at any time

Of course! We are a reputable German company.

With every order you receive:

• Proper invoice sent via email
• VAT of 19% is shown separately.
• All the information you need for your accounting
• Also available as a PDF download upon request.

Discretion is also maintained here:

• Detailed invoice available upon request

Don't worry - mistakes happen and we'll fix it quickly!

Here's how to proceed:

1. DO NOT open the package any further.
2. Take a photo of the item you received.
3. Send us photo + order number
4. We'll send you the correct product immediately.

Our guarantee:

• Free shipping of the correct item
• Free return of the incorrect item
  
• Priority processing of your order

Yes! We'll make your gift something special.

We offer a variety of gift wrapping options to ensure your order is presented perfectly. From elegant gift boxes and personalized greeting cards to discreet shipping options, we have the right solution for every occasion.

Highlights of our gift service:

• Various packaging options
• Personalized greeting cards
• Direct shipping to the recipient is possible.
• Discreet packaging guaranteed